«With WhatsApp closer to customers» – Corriere.it

Net profit of 3.5 million euros, up 4% and pre-tax profit of 4.1 million euros (+ 12%). Interest margin and brokerage margin also increased, respectively by 4% and 15%, on 2019. These are the main numbers of the 2020 financial statements of the Bcc San Marzano di San Giuseppe, an Apulian credit institution headed by president Emanuele di Palma, examined by the board of directors. Among the seventy-seven banks belonging to the Cassa Centrale Group, Bcc San Marzano di San Giuseppe is confirmed as one of the main financial realities of the South. Total deposits grew by 19%, to 680 million euros and loans to support the real economy reached 311 million euros, with an increase of 13% compared to 2019, with net assets growing at 59 million euros (+ 7%). The CET 1 Ratio reached 26.4% and the NPL Coverage Ratio improved, to 70.4% compared to 63.30% in 2019.

Assistance with WhatsApp

“In a period of exceptional complexity marked by the effects of the pandemic – explained di Palma – we have strengthened the proximity to the territory not only through the provision of credit to families and businesses, making the best use of the legal support, but also guaranteeing maximum focus on managing the savings of members and customers and introducing new services to improve remote dialogue, such as assistance via WhatsApp. Trust, credibility, green, digital and renewal of the Bank’s organizational structure are the watchwords on which we will continue to work in 2021, with an important focus on innovation and staff training, as well as on the quality of consultancy “.

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